Belgium
Deutschland
France
日本
Nederland
Österreich
Schweiz
United Kingdom
About this job
Key facts
SCM Consultant
Permanent
No
Tokyo, Japan
¥8000000 - ¥10000000 per annum ¥
A globally recognized provider of cloud-based software solutions focused on optimizing aftermarket and service operations for manufacturers. With more than two decades of industry experience and a presence across North America, Europe, and Asia-Pacific, the company helps organizations improve service performance, operational efficiency, and customer satisfaction.
Its integrated Service Lifecycle Management platform supports key business areas including:
- Supply Chain Optimization
- Pricing and Revenue Management
- Service Fulfillment, including warranty management, field service operations, service parts management, and knowledge management
The company partners with leading organizations across automotive, industrial equipment, manufacturing, and consumer goods sectors, helping them transform after-sales service into a strategic competitive advantage.
Role Overview
The Senior Consultant / Solution Architect (Supply Chain Management) plays a key role in delivering successful cloud software implementation projects for global enterprise customers. This position is responsible for ensuring solutions are aligned with customer business objectives, driving measurable business outcomes, and supporting transformation initiatives across service and aftermarket operations.
Key Responsibilities:
- Lead solution design workshops and guide customer stakeholders throughout implementation programs.
- Design, document, and optimize end-to-end business processes based on industry best practices.
- Gather, analyze, and translate business requirements into solution designs aligned with project objectives.
- Define integration requirements and process flows between the solution platform and customer enterprise systems such as ERP, DMS, and other business applications.
- Coordinate with technical, functional, and integration teams to configure and deploy solutions effectively.
- Support organizational change management through user training, testing strategy, and UAT planning.
- Collaborate with project managers to manage scope, timelines, risks, and successful project delivery.
- Provide strategic recommendations and executive-level guidance to customer stakeholders.
- Identify opportunities for process improvement, solution expansion, and additional consulting services.
- Partner cross-functionally with Product, Customer Success, Support, Presales, and Sales teams to ensure customer success.
- Contribute to product enhancement initiatives by incorporating customer feedback and market insights into future solution development.
This role combines business consulting, solution architecture, stakeholder management, and supply chain expertise to help large organizations optimize service operations and drive long-term business value.
Copilot said:
Candidate Profile
- Bachelor's degree in Industrial Engineering, Supply Chain Management, Business, Economics, Information Systems, or a related discipline.
- 8+ years of experience in supply chain operations, inventory optimization, pricing strategy, service parts management, or aftermarket service environments.
- Proven experience delivering enterprise software or SaaS implementation projects, preferably within complex, multinational organizations.
- Strong ability to analyze business requirements and translate them into scalable solution designs and system configurations.
- Solid understanding of end-to-end business processes, data flows, and integration between enterprise applications.
- Excellent communication, presentation, and workshop facilitation skills, with the ability to engage stakeholders at all organizational levels.
- Experience working with SQL, source control tools, development environments, or other technical platforms is advantageous.
- Highly analytical, structured, and results-oriented, with a proactive approach to problem solving and continuous improvement.
- Comfortable working in cross-functional and multicultural environments with global teams and customers.
- Willingness and flexibility to travel internationally as required to support customer engagements and project delivery.
Preferred Experience
- Experience in manufacturing, automotive, industrial equipment, consumer goods, or other asset-intensive industries.
- Knowledge of service lifecycle management, inventory planning, demand forecasting, pricing optimization, or aftermarket operations.
- Prior experience in consulting, solution architecture, business transformation, or enterprise software deployment projects.
- Familiarity with ERP platforms such as SAP, Oracle, Microsoft Dynamics, or similar enterprise systems.
