Technical Account Manager

Seeking an experienced and passionate Technical Account Manager to join our client's growing team in Tokyo, Japan. As a market leader in AI-driven CRM solutions, our client is dedicated to driving customer success and fostering innovation. This role is ideal for professionals eager to lead transformative customer journeys while aligning with our client's robust values of innovation and excellence.

• Utilize our client's Customer Success to understand customer goals, assess capabilities, and devise strategies for success.
• Assist in building executive-level relationships and providing guidance on governance, change management, and best practices.
• Apply your in-depth knowledge of our client's platforms to help maximize customer value and solve challenges.
• Collaborate with internal teams to anticipate risks and develop customer-focused adoption plans.
• Advocate for our client's offerings across customer IT and business leadership to drive transformation and growth.

Skillsets

• Deep knowledge of business processes and cloud technology: Utilize your expertise in Consulting and/or Support within a cloud environment.
• Consultative expertise: Act as a trusted advisor by delivering measurable customer value and solving complex challenges.
• Communication skills: Comfortable interacting with C-level executives and managing sensitive discussions effectively.
• Technical proficiency: Solid understanding of application layer with enterprise architecture principles.
• Fluency in Japanese: Fluent Japanese language skills, accompanied by basic proficiency in English.

If you are an innovative thinker with a customer-centric approach and the ability to inspire positive change, we want to hear from you! Apply now or get in touch with us to learn more about this exciting opportunity.

【Referral Bonus Program - Up to JPY 100,000】
If you know someone who may be a good fit for this role, we would welcome your referral.
A ¥50,000 gift card will be provided to the referrer upon a successful hire.
https://www.computerfutures.com/en-jp/refer-a-friend/

Referrals from individuals who have already had candidate meetings with consultants from the SThree Group (e.g. Computer Futures, Real, Huxley, Progressive, Global Enterprise Partners)
are eligible for our Exclusive Referral Program, offering a ¥100,000 gift card.
For details, please contact me.