AI Project Manager

【Position Outline】
Currently hiring a Project/ Product Manager to lead project delivery of AI-powered contact centre capabilities -chat, voice, and human-agent experiences - built on large language models (LLMs). Engineering owns technical design and implementation; you own the decision process, alignment, and delivery outcomes - facilitating trade-offs, closing gaps when priorities or opinions diverge, and keeping the team from stalling without dictating the solution.

You will run integrated project plans (timeline, dependencies, resources, risks, communication), steer work through the full delivery lifecycle, and keep scope, quality, and release readiness visible - including security, compliance, and performance and support for legal / security approvals where required.

【Responsibilities】
・ Planning, scope, and stakeholder alignment
・ Define project scope, objectives, and deliverables with business owners, product managers, and technology stakeholders.
・ Build and maintain integrated plans covering timelines, milestones, dependencies, resource needs, risks, and communication cadence.
・ Facilitate technical feasibility and trade-off discussions so decisions are made with the right people and information.
・ Establish measurable success criteria and reporting so progress and outcomes are visible to leadership and the team.
・ Bridge business requirements and technical execution so stakeholders and engineers share clear, aligned outcomes.
・ Manage scope through a lightweight, disciplined change process; ensure impact and trade-offs are understood before changes are accepted.
・ Identify and manage risks and issues proactively; drive resolution and escalate with clear options when the team cannot resolve alone.
・ Ensure security, compliance, and performance are addressed through delivery; support legal and security approval processes as required.


Required Skills:
・ Business-level Japanese (reading, writing, and speaking) for stakeholder communication, documentation, and meetings.
・ Proficiency with Jira and Confluence as primary tools for planning, tracking, and collaboration.
・ 3+ years of experience in technical project management delivering software products.
・ Working knowledge of AI/LLM-based contact centre-relevant applications.
・ Solid experience with Agile (Scrum or Kanban); able to adapt to team maturity.
・ Strong risk and issue management.
・ Excellent communication and facilitation across executives, business stakeholders, and engineering.
・ Experience helping a team or organisation improve how projects are run when standards, tools, or rituals were missing or inconsistent.
・ Product management sensibility - challenging requirements and scope, not only accepting them.

Desired Skills:
・ PMP, PMI-ACP, or equivalent project management certification.
・ Prior hands-on experience in software engineering or solution architecture (earlier
in career is sufficient) - for credibility and context, not to override the team.
・ Familiarity with cloud platforms (AWS, Azure, or GCP) and CI/CD practices

Languages:
Japanese: Business - Native (N2 or Above)
English: Business Level