Retail Operations Manager

We are partnering with a leading global consumer electronics brand to hire a Retail Operations Manager to drive in-store excellence and commercial performance across key retail partners in Japan.

This is a confidential opportunity for a commercially driven retail professional with strong experience in in-store execution, retail operations, and partner management within a global matrix organization.

Key Responsibilities

• Develop and execute retail experience strategies across key reseller partners to drive sell-through and brand presence
• Own end-to-end retail operations, including merchandising, display execution, store conditions, and in-store experience
• Drive performance across key KPIs such as POS productivity, product availability, display compliance, and training effectiveness
• Lead go-to-market execution for product launches, ensuring strong retail visibility and operational readiness
• Act as the key liaison between global, local teams, and external retail partners to ensure alignment and execution excellence
• Build and manage relationships with resellers, third-party agencies (3PL), and internal stakeholders
• Drive continuous improvement of in-store execution through insights, reporting, and performance tracking
• Collaborate cross-functionally with teams such as merchandising, supply chain, marketing, and training
• Manage retail operations budget, including merchandising, field support, and training investments
• Lead joint business planning with key retail partners to align on annual retail strategies and targets
• Conduct regular store visits to assess execution quality and identify improvement opportunities
• Gather market and shopper insights to inform broader commercial and retail strategies

Key Requirements

• Experience in retail operations, merchandising, or in-store execution within consumer goods or electronics
• Strong experience managing retail partners and driving in-store performance
• Proven ability to manage complex stakeholder environments (global + local + external partners)
• Strong commercial acumen with a focus on driving sales, sell-through, and operational efficiency
• Experience in retail execution, including merchandising, display, product launches, and training programs
• Strong analytical skills with the ability to translate data into actionable insights
• Experience managing agencies or third-party vendors (e.g., field teams, 3PL)
• Strong project management and organizational skills
• Excellent communication and stakeholder influencing skills
• Fluent English required; Japanese strongly preferred